Participates in scheduling rotation for providing after hours on-call support to end usersĪssociates degree or equivalent education and work experience required Maintains accurate and timely records in time tracking systems, and weekly status and metrics report repositories Installs desktop software remotely using tools such as Group Policy, SCCM, and manual install protocols Researchs, resolves, responds to, and documents end user inquiries and escalates or reassigns issues and problems as needed to appropriate resource for resolution Provides remote Level I (basic) technical assistance and support, and resolves problems related to the use of computer hardware and software for system end users
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